Privacy Policy

Introduction and Scope

This Privacy Policy explains how Conversion Hive ("Conversion Hive", "we", "us" or "our") collects, uses, discloses and protects information in connection with our website and our products, including Sales Hive, Fix Hive, Certs Hive and Logs Hive (collectively, the "Services").

By accessing our website or using any of our Services, you agree to the collection and use of information in accordance with this policy. This policy is intended to comply with the Protection of Personal Information Act, 2013 (POPIA), and, where applicable, other relevant data protection laws.

Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our Services, including:

• Name, email address, phone number and other contact details.
• Account information, organization details and user role.
• Billing and payment information for paid subscriptions, where applicable.
• Technical data, such as IP address, device type, operating system and browser information.
• Usage data, such as login times, pages visited, features used and error logs.
• Any other information you choose to provide when contacting us or completing a form.

Legal Basis for Processing

We only collect and process personal information where we have a valid legal basis to do so. This includes processing that is:

• Necessary to perform a contract with you, such as providing access to a Service you have subscribed to.
• Carried out with your consent, such as when you opt in to marketing communications.
• Necessary to comply with a legal obligation to which we are subject.
• Necessary for our legitimate business interests, such as improving and securing our Services, provided this does not override your rights and interests.

How We Use Your Information

• To provide, maintain and improve Conversion Hive Services.
• To process transactions and manage subscriptions and billing.
• To communicate updates, service alerts, security notices and support responses.
• For analytics and reporting to understand and enhance platform performance.
• To detect, investigate and prevent fraudulent activity, abuse or security incidents.
• To comply with applicable legal and regulatory obligations.

We do not sell your personal data, and we do not share it with third parties for their own independent marketing purposes.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When information is no longer required, we securely delete or anonymize it in line with our internal retention practices.

If you close your account, we may retain certain records for a limited period where this is necessary to comply with a legal obligation, resolve disputes or enforce our agreements.

Sharing Your Information

We do not sell your personal information. We may share your data, under appropriate safeguards, with:

• Authorized users within your own organization for internal workflow purposes.
• Service providers who support our operations, such as cloud hosting, payment processing and analytics providers, bound by confidentiality and data protection obligations.
• Professional advisors, including auditors, lawyers and insurers, where necessary.
• A successor entity in the event of a merger, acquisition or sale of some or all of our assets.
• Legal or regulatory authorities where required by law or to protect the rights, property or safety of Conversion Hive, our users or the public.

International Data Transfers

Some of our service providers, such as cloud hosting and analytics platforms, may process information on servers located outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it receives a level of protection consistent with the requirements of POPIA, including through contractual safeguards with our service providers.

Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction. These measures include access controls, encryption of data in transit, and periodic review of our security practices.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security, and you share information with us at your own risk.

Cookies and Tracking Technologies

Conversion Hive uses cookies and similar technologies to operate our website, remember preferences, and understand how our Services are used. These generally fall into the following categories:

• Essential cookies, required for the website to function correctly.
• Analytics cookies, such as those used by Google Analytics, which help us understand site usage and improve our Services.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Our website does not currently respond to browser "Do Not Track" signals.

Children's Privacy

Our Services are intended for business use and are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or legal guardian, as required under POPIA. If you believe a child has provided us with personal information without appropriate consent, please contact us so that we can address it.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention requirements.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at info@conversion-hive.com. If you believe your rights under POPIA have not been adequately addressed, you may lodge a complaint with South Africa's Information Regulator.

Third-Party Links

Our website and Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services or applicable law. Material changes will be communicated through the Conversion Hive platform or by email. We encourage you to review this page periodically to stay informed of how we protect your information.

Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act, 2013, without regard to conflict of law principles.

Contact Us and Information Officer

If you have any questions about this Privacy Policy or how your information is handled, please contact our designated Information Officer at:

Email: info@conversion-hive.com
Phone: +27 76 060 3170

You may also contact South Africa's Information Regulator directly with any concerns regarding the processing of your personal information, at inforegulator.org.za.